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Return Policy

A flexible return policy gives customers a comfortable experience in shopping.

Customers can cancel orders at any time before receiving delivery.
Customers can return products within 24 hours’ time of receiving delivery on the following conditions:

  • The package should be unopened, stickers & marking should not be removed.
  • Customers have to bring the product for any of JAAN COMPUTER sales points,
    if we find the packaging & product intact then the return process will start.
  • Payment will be refunded within 7 days from the date of return.

”Product does not work properly from the beginning”
– this case is treated Dead on Arrival (DOA). Customers will report to JAAN COMPUTER points about DOA within 3 days of delivery. We will bring back the product from the customer’s premises and payment will be returned within 7 days. The order will be treated canceled.

”Product does not work properly after 3 days of delivery”
– this case will fall into the warranty program. Customers will bring the product to JAAN COMPUTER points for warranty claims.

If the product does not work with another device, the return will not be applicable.

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